November 2012

This morning I ventured to our local McDonald’s drive-thru window to pick-up breakfast for Nanook and me.  I love McDonald’s oatmeal.  I have tried to avoid oatmeal most of my life and I have been quite successful in that endeavor until I found oatmeal with raisins and apples at McDonalds, but I digress.  This is not a story about oatmeal; it’s a story about McDonald’s.  Here it is.

I hit the drive-thru window about 9:30 AM, ordered one oatmeal (of course), two sausage burritos, and two large decaf coffees with cream.  I join the car queue, crawl-up to window number one and pay for breakfast.  Then I slowly make my way to window number two to pick-up my order.  I am greeted by the window person who hands me the two cups of decaf in a cardboard caddie and informs me that my order isn’t ready and if I will pull into the “penalty box” (my term) and wait for my order.  This comes as no surprise as this is typical anytime I order oatmeal.  This also is a good thing, because I know they have to make every oatmeal fresh instead of dipping it out of a pot full of oatmeal that look like white lava bubbling ever so slowly on the stove.

The penalty box was occupied with two other cars awaiting their culinary delicacies, so I was relegated to the overflow penalty box which is located on an adjacent parking lot directly opposite of window number two.  I wait.  And I wait.  And I wait some more.  No delivery.  The car queue is totally void of vehicles.  Fortunately I am spotted by the person behind window number two.  The window slides open and he yells to me, “Are you waiting for an order sir?”

I yell back, “Yes, I’m waiting for my oatmeal and two burritos.”

“Be right out sir.”

It was very obvious that they had screwed-up my order, or possibly gave my order to one of the two customers in the original penalty box (won’t they be surprised).  I wasn’t in a hurry, and it was a nice morning for late November, so I didn’t fret over it, I waited some more.  About three minutes later, a young lady in a McDonald’s uniform carrying a paper bag emerges through the door, and walks the twenty yards to my car window.  She hands me my breakfast bag in one and while apologizing profusely about the delay.  I accept her apology and with her other hand she hands me money that equals the amount of the oatmeal and burritos.  What a surprise!  She apologizes again about the screw-up and tells me it’s on McDonald’s dime.  I thank her once again.  I’m still in a semi-shocked state as I head for home.

I just want to give a shout-out to that particular McDonald’s for doing the right thing.  They made a mistake, they admitted the mistake, and they reimbursed me for their mistake.  That doesn’t happen often, at least to me it doesn’t.  Once again, congratulation McDonald’s – you did a good thing and treated the customer like a customer deserves to be treated.

Do you have a “treated right” story? We would love to read it and so would rChance readers.

Remember, It’s rChance to Live and Thrive, Every Day and in Every Way!

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I served in the Navy on a destroyer (USS Forrest Sherman – DD931) when no one was being shot at for which I am thankful. I also served in a time when military service was mandatory for all able-bodied men. In retrospect that compulsory military service helped shape what I became as a person.

I learned about working with people from many different backgrounds, black, white, brown, Asian, Jewish, Christian, east and west coasts, Deep South, Great Plains. We all worked for the common good.

I learned discipline and my place in the chain-of-command. My eyes were opened first-hand to the cultures of southern Europe, the middle-east, the horn of Africa, India, the Caribbean, and even maritime Canada. And best of all, friendships that have lasted for almost fifty years.

In exchange for my service through the GI Bill, I have been able to complete my education without incurring debt, buy a home without a down payment. All in all, it was a good deal. A little more than three years in exchange for the benefits I gained as a person– priceless.

Have you served or know a loved one that has? We would love to read it and so would rChance readers.

Remember, It’s rChance to Live and Thrive, Every Day and in Every Way!

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